Resolving Connection Issues

If you can connect to websites outside of your organization's network, but cannot connect to Oracle Fusion Cloud Enterprise Performance Management:

• Verify that the connection URL and the credentials you are using are valid.

  If your environments are configured for SSO but you are not set up to use identity domain credentials make sure that you are using your SSO credentials.

• Check whether you can connect to the service from a different network (a wireless network or outside your organization's network).
• Verify that the browser is configured for Cloud EPM. See Setting Up Browsers for Cloud EPM in Getting Started Guide for Administrators.
• Verify that Cloud EPM and Oracle domains (cloud.oracle.com and oraclecloud.com) are not blocklisted.
• If you are using a VPN, connect to Cloud EPM without using the VPN. If the connection is successful, the issue may be related to your VPN configuration or internet proxy settings. Contact your network administrator for help.