1. Oracle Enterprise Performance Management Cloud Operations Guide
  2. Troubleshooting EPM Cloud Issues
  3. Resolving Import and Export and Backup Errors
  4. Getting Help

Getting Help

If the import or export continues to fail after you correct the errors reported in the Migration Status Report, seek help from Oracle. To get help from Oracle:

  1. Create a Provide Feedback submission, which includes screenshots of the import or export process.

    Optionally, authorize Oracle to access the maintenance snapshot of the environment by consenting to application snapshot submission. See Creating a Provide Feedback Submission.

  2. Create a technical service request that identifies the Provide Feedback reference number. See Submitting a Technical Service Request. Ensure that you attach additional screenshots, if needed, to the service request. In the service request, answer these questions:
    • Did this issue start after the latest monthly update?
    • Is this a critical issue?