Clearing Smart View Cookies

Occasionally, you may need to clear Oracle Smart View for Office cookies.

For example, after using the Disconnect All command and restarting Smart View, you may find that you're not prompted to log in. Clearing cookies will clear the browser cache and facilitate the signoff and subsequent login.

To clear Smart View cookies:

1. Close all Office applications.
2. Use either method to launch the Microsoft Windows Internet Options dialog:

   • In a Windows Command Prompt, enter inetcpl.cpl

   • From the Windows Control Panel, select Internet Options.

   The Internet Options dialog is displayed.

3. In the General tab, click the Settings button.

   The Website Data Settings dialog is displayed.

4. Optional: In the Temporary Internet Files tab, under Check for newer versions of stored pages, select Every time I visit the webpage.
5. In the Temporary Internet Files tab, click the View files button.

   A File Explorer window displays the contents of this folder:

   C:\User\<user>\AppData\Local\Microsoft\Windows\INetCache

6. Delete the contents of the AppData\Local\Microsoft\Windows\INetCache folder.
7. Click OK to exit the Website Data Settings dialog, and then click OK to exit the Internet Properties dialog.
8. Restart Office, select a data provider, and provide your login credentials when prompted.

If you still experience issues, try clearing the WebView2 cache, described in Clearing WebView2 Cookies.