Essential Resources for Customer Success

Ensure your success with Oracle Enterprise Performance Management by leveraging helpful resources that have been curated by our customer success architects. Use this guide to access an extensive list of resources 24/7 to help you transform your business with Oracle Enterprise Performance Management Cloud.

Two ways to Connect with experts:

1. Join the EPM Cloud community

   Cloud Customer Connect is our community platform where you can collaborate and connect with other customers and Oracle product experts to share techniques, ideas, and experiences using EPM. There are also free webinars on key topics of interest to the customer community – presented by Oracle and designed to help you get the most out of your investment.

2. My Oracle Support (MOS) is your go-to resource for direct help and 1:1 support. You can submit a service request, access contact information for technical support, and manage your service notifications. Additionally, you can access quick links to other helpful resources like webinars, user forums, and business success resources.

   Oracle Support Training offers a variety of training programs based on your learning needs and skill level.

Ensure your team members have ongoing success:

1. Figure out your next steps quickly with our product documentation.

   The Oracle Help Center is your gateway to robust documentation and additional resource links. You access it by clicking the little question mark at the top right of the console or through the online Oracle Help Center when you’re not logged in. Here you can access the entire EPM documentation library, Quick Start Checklists, Getting Started Guides, platform information and more. You can always use the search feature in your browser to find specific topics covered in Oracle documents.

   Oracle EPM Tutorials videos offer a variety of short videos to help you use important Oracle Enterprise Performance Management features.
2. Advance your product knowledge with our on-demand training courses.

   The Oracle Learning Explorer program offers free entry-level training courses for Oracle's entire product portfolio. It was designed to empower professionals across the globe to cultivate valuable IT skills. Oracle University courses are available 24x7, so you can learn anytime, day or night.

3. Maximize your product usage with our latest features and enhancements.

   The EPM and EDM Release & Readiness Center is where you will learn about the latest innovations within Enterprise Performance Management. Learn how to take advantage of what's new through new feature summaries and details, capability overviews, benefits, setup considerations, and usage tips.

4. Stay updated on the latest happenings with our free events and webinars.

   Enterprise Performance Management Events include live and recorded webinars that will keep you and your team up to date on the latest topics. Sign up to learn from our subject matter experts.

5. Follow the latest thought leadership and best practices with fresh content and blog posts.

   Check out our Oracle EPM Blogs where you can read our latest thoughts on strategic best practices, tips and tricks for EPM technology, and innovative ways to leverage your investment.

6. Share your feature enhancement ideas with the Community.

   The Idea Lab available through Cloud Customer Connect allows you to contribute to our product roadmap by sharing your ideas on product enhancements, voting on your favorite requests, and commenting on your favorite ideas.