Asking How-to Questions

Perform an Internet search using appropriate key words to get answers to your questions about Oracle Fusion Cloud Enterprise Performance Management. An Internet search is likely to bring up the latest information from Cloud EPM Help Centers, which provide access to the latest Cloud EPM documents, videos, and tutorials that guide you through the process of administering and using business processes.

Looking for Answers in a Help Center

Help Center resources are updated on a monthly basis usually on the first Friday of the month. Much of the information in Cloud EPM Help Centers could be accessed through Internet searches as well.

Watch this overview video to get answers, learn more, and stay current using Cloud EPM Help Centers.

Video icon Oveview video

To access a Help Center:

  1. Go to Oracle Fusion Cloud Applications Suite Help Center.
  2. Click Enterprise Performance Management under Enterprise Resource Planning (ERP).
  3. From the left navigation pane, select the business process about which you want to learn.
  4. Use the links in the left navigation pane to navigate within the help center. For example, click Books to access business process-specific guides or How Do I... to access documentation, videos and tutorials for various tasks.

What if I Still Have Questions?

If you are unable to find answers using an Internet search or using the resources in the Help Center, post your question to an Oracle Customer Connect forum.

  1. Sign in to Oracle Cloud Customer Connect.
  2. Click Categories, then Enterprise Resource Planning under Applications.
  3. Under Enterprise Performance Management, click the appropriate Cloud EPM business process. The forum of the selected business process opens.
  4. Type a search string in the search field next to Ask a question. Matching results are displayed.
  5. Click Continue to ask your question.
  6. On Ask a Question, specify your question.
  7. Optional: Enter a summary, content, application version, and code snippet that supports your question. Also, attach files and images as needed.
  8. In Tags, specify at least one tag to categorize your question to make it easily discoverable to other users.
  9. Click Ask Question.

Getting Help from Oracle

If you are unable to find answers to your questions using the preceding sources, seek help from Oracle by creating a technical service request that includes all your questions.