Asking How-to Questions

Perform an Internet search using appropriate key words to get answers to your questions about Oracle Enterprise Performance Management Cloud. An Internet search is likely to bring up the latest information from EPM Cloud Help Centers, which provide access to the latest EPM Cloud documents, videos, and tutorials that guide you through the process of administering and using business processes.

Looking for Answers in a Help Center

Help Center resources are updated on a monthly basis usually on the first Friday of the month. Much of the information in EPM Cloud Help Centers could be accessed through Internet searches as well.

Watch this overview video to get answers, learn more, and stay current using EPM Cloud Help Centers.

Oveview video

To access a Help Center:

1. Go to https://docs.oracle.com and click Cloud Applications.
2. Click Enterprise Performance Management from Enterprise Resource Planning.
3. Open the appropriate Help Center by selecting the business process about which you want to learn.

What if I Still Have Questions?

If you are unable to find answers using an Internet search or using the resources in the Help Center, posing your questions on Oracle Customer Connect forums may generate helpful suggestions. To use forums:

1. Sign in to Oracle Cloud Customer Connect.
2. Hover the mouse over Forums, then Enterprise Resource Planning under Applications (SaaS), and click the appropriate EPM Cloud business process about which you want to ask a question.

   The Welcome page opens. Activities that you can complete on this page include the following:

   • Click Post a new topic to create a topic to post your usage-related question.
   • Select one or more tags and then click Search to find discussions referencing your usage issue.

Getting Help from Oracle

If you are unable to find answers to your questions using the preceding sources, seek help from Oracle by creating a technical service request that includes all your questions.