Implementation is the installation of Oracle Field Service Cloud system and its further configuration in accordance with a specific client's specifications, business rules, and requirements. Prior to implementation the following prerequisites have to be provided:
|Oracle Field Service Cloud system||The system must be configured and run in compliance with the client's specification.|
|Network environment||The environment must be configured in order to get access to Oracle Field Service Cloud system.|
|Connectivity testing||Network connectivity tests must be performed: connection to the right port, request of the wsdl.|
|URLs, ports, user logins and passwords||Can be configured in the user interface.|
|Permissions and access details||Must be defined in the system as described in the section below.|
Register a Client Application
Register the application that you want to integrate with Oracle Field Service Cloud.
Click Configuration and select Applications from the Field Service Cloud Manage interface.
Click the Plus icon from the left pane.
Enter the Application Name and Application ID of the application that you want to register.
Click Submit.The application displays in the left pane.
Select the type of token service for the registered client application from the Token service drop-down list.By default, the type of token service is OFSC.
Enable Backward Compatibility for API Access
Starting Oracle Field Service Cloud Service February 2017, defining user’s access through user types is not supported. If you are upgrading to from an older version to Oracle Field Service Cloud Service February 2017, create an application and associate a user type to it.
Click Configuration and select User Types from the Field Service Cloud Manage interface.
Select the user type.
Select the Allow legacy access via API using user login and password check box.
Select the application that you registered from the API access permissions are configured using selected application drop-down list.
Oracle Field Service Cloud Interfaces work via HTTPS protocol. As such, they require an environment that supports SOAP 1.1 and HTTPS protocols: (see http://www.w3.org/TR/2000/NOTE-SOAP-20000508/).
Actual hardware and operating system platforms are usually not a constraining factor. Oracle Field Service Cloud APIs can be used with a variety of technologies, including but not limited to Java, .Net, and C/C++, on both Windows or UNIX platforms.