About Working with Maps
Oracle Field Service Cloud maps help you locate stops on your route by providing visual details and driving directions.
About Viewing the Traffic Layer
The traffic layer is available to users of Oracle Field Service Enterprise Cloud when Oracle Field Service Standard Map Cloud Service with Google Maps or Baidu Maps is part of your subscription.
The layer is available when using the Team or Route maps.
Traffic information is displayed on the map when the Traffic option is selected on the layer switcher for the current date. Navigating to a past or future date makes the Traffic layer inactive. The Traffic option needs to be reenabled if you navigate away from the Map view to another screen.
View the Location of an Activity on the Map
Before starting an activity, it is possible to view a map of the customer address.
To view the location of an activity on the map:
Select the activity that you want to map from your home screen. The Activity details screen displays.
The map displays, with a green marker that indicates the location of the activity.
Click the marker to display the address.
View Directions to the Next Activity on Your Route
When you complete an activity, you can view directions from your current location to the next activity.
To view directions to the next activity on your route:
Click the next activity on your route from the home screen.
The Activity details screen displays.
Click Directions.Note: Some customers may configure a navigation link plugin to launch a map application on a resource's device. This allows for turn by turn directions from the current location, and includes voice.
A map displays directions from the previous activity (A) to the next activity (B). If the Google maps service is enabled at the time of setting up the instance, the satellite view layer icon is shown.
About Custom Map Layers
Map layers can display routes and resource locations, as well as demographic information such as population density, and the locations of gas stations, pipelines, and other geographical entities.
On the map, clicking the
icon opens the list of all layers configured in the system. If the Google maps service is enabled at the time of setting up the instance, the satellite view layer icon is shown.
Selecting a layer from the list adds the items contained in the layer to the map. You can select multiple layers to display their combined data. Deselecting a layer in the list removes its content from the map.
About Route Map Offline Availability
You can now view the map for a particular route even when your mobile is in offline mode.
View the coordinates of the activities
View the pre-loaded titles of the map (if map is opened and then the network connection is off)
View the activity list
View activity hints
View custom map layers (if they were preloaded online)
Menu item ‘Map’ always active
The Map option, which appears in Activity List and Activity Details screen, will be active even in offline mode now.
Map title in offline mode
When you open the map and then your mobile goes to offline mode, the map displays preloaded titles of the map. If you open the map in offline mode, the whole map screen appears as a grid.
Map layers in offline mode
The map layer must be loaded before your mobile goes to offline mode. If not, you get a notification when selecting a layer that you are offline.