7Working with Maps

About Working with Maps

Oracle Field Service Cloud maps help you locate stops on your route by providing visual details and driving directions.

About Viewing the Traffic Layer

The traffic layer is available to users of Oracle Field Service Enterprise Cloud when Oracle Field Service Standard Map Cloud Service with Google Maps or Baidu Maps is part of your subscription.

The layer is available when using the Team or Route maps.

Team Map


This figure shows the Traffic Layer option selected in the Team Map

Route Map


This figure shows the Traffic Layer option selected in the Route Map

Traffic information is displayed on the map when the Traffic option is selected on the layer switcher for the current date. Navigating to a past or future date makes the Traffic layer inactive. The Traffic option needs to be reenabled if you navigate away from the Map view to another screen.

Note: Traffic information will vary based on the map providers data availability which may not be available in all countries/areas/states/provinces/localities. Please check the map providers website for data availability. When traffic data is available, the system uses the most recent information available from the map provider which may not always be the current information.

View the Location of an Activity on the Map

Before starting an activity, it is possible to view a map of the customer address.

To view the location of an activity on the map:

  1. Select the activity that you want to map from your home screen. The Activity details screen displays.

  2. Click Map.

    The map displays, with a green marker that indicates the location of the activity.

  3. Click the marker to display the address.

View Directions to the Next Activity on Your Route

When you complete an activity, you can view directions from your current location to the next activity.

Note: When you view directions for the first activity of the day, the start location that is set up for you in Oracle Field Service Cloud displays.

To view directions to the next activity on your route:

  1. Click the next activity on your route from the home screen.

    The Activity details screen displays.

  2. Click Directions.

    Note: Some customers may configure a navigation link plugin to launch a map application on a resource's device. This allows for turn by turn directions from the current location, and includes voice.

    A map displays directions from the previous activity (A) to the next activity (B). If the Google maps service is enabled at the time of setting up the instance, the satellite view layer icon is shown.


    This figure shows a map with directions from the current activity to the next activity, represented by a green circle (start), a red circle (end) and a blue line (route).

About Custom Map Layers

Map layers can display routes and resource locations, as well as demographic information such as population density, and the locations of gas stations, pipelines, and other geographical entities.


This figure shows layers on a map. Layers can include routes and resource locations, as well as demographic information such as population density, and the locations of gas stations, pipelines, and other geographical entities. Each layer is represented by a color-coded circle, which depicts a location; a blue line, which depicts a route; or a colored shape, which depicts demographic information.
The following maps display custom map layers:
  • Team

  • Activity list

  • Activity details

On the map, clicking the

This figure shows the map-layer icon, which looks like a stack of white paper within a blue circle. icon opens the list of all layers configured in the system. If the Google maps service is enabled at the time of setting up the instance, the satellite view layer icon is shown.

Selecting a layer from the list adds the items contained in the layer to the map. You can select multiple layers to display their combined data. Deselecting a layer in the list removes its content from the map.

Note: Only the layers that are set as Active in Oracle Field Service Core Manage Cloud Service are available in Oracle Field Service Mobility Cloud Service.

About Route Map Offline Availability

You can now view the map for a particular route even when your mobile is in offline mode.

With this new feature, you can:
  • View the coordinates of the activities

  • View the pre-loaded titles of the map (if map is opened and then the network connection is off)

  • View the activity list

  • View activity hints

  • View custom map layers (if they were preloaded online)

Menu item ‘Map’ always active

The Map option, which appears in Activity List and Activity Details screen, will be active even in offline mode now.

Map title in offline mode

When you open the map and then your mobile goes to offline mode, the map displays preloaded titles of the map. If you open the map in offline mode, the whole map screen appears as a grid.

Map layers in offline mode

The map layer must be loaded before your mobile goes to offline mode. If not, you get a notification when selecting a layer that you are offline.