11Ending Your Day

About Ending Your Day

Before you end your day, you must deactivate your route and log out of Oracle Field Service Cloud.

Also, you need to make sure that the data is synchronized before logging out of Oracle Field Service Cloud Mobility app or locking your mobile device. You need to check the header that displays one of the following four statuses:

  • No text – This status indicates that the network connectivity is available and there is no data present on the device to be synchronized. You can logout of the device.

  • Offline – This status indicates that there is no network connectivity and no data is to be transferred to the server.

  • Sending data – This status indicates that there is some data on the mobile device that needs to be synchronized. In this case, it is better to remain online till the data synchronization is complete.

  • Offline. Sync required- This status indicates that the technician is offline and there is data that needs to be sent to the server.

Deactivate the Route

Before you deactivate the route, verify that all of your activities have been completed or cancelled.

At the end of the day, you must deactivate your route, and all should be listed in the Closed section of your home screen. This notifies dispatch that you are no longer available to take jobs.

Note: Any pending activities remaining should be managed according to the customer's business rules - rescheduled to another date, cancelled, or not done. The Deactivate Route menu option will not appear until there are no more pending activities on the route.
  1. Click Deactivate Route on your home screen.

    The Deactivate Route option displays only when you mark all activities as Closed on the activities list.

    Note: If the option is not displayed, verify that you have completed all of your activities.
  2. Click Yes on the confirmation screen.

Log Out

To keep the information in Oracle Field Service Cloud secure, you must log out of the system when you are finished for the day.

  1. Ensure that you are on your Oracle Field Service Cloud Mobility home screen.

  2. Click Logout.