About the Core Application
The new Oracle Field Service Cloud Core Application combines the features of Oracle Field Service Core Manage Cloud Service and Oracle Field Service Mobility Cloud Service.
Oracle Field Service Core Manage Cloud Service includes the functionality for Dispatchers, Managers, and Administrators and Oracle Field Service Mobility Cloud Service includes the functionality for Field Resources and both the applications are accessed using different URLs. Now, you use a single URL to access the functionality for all these roles. The services available in Oracle Field Service Cloud Core Application include Dispatch Console, Routing, Smart Collaboration, Smart Forecasting, Capacity, and Configuration.
Oracle Field Service Cloud customers are required to remain on supported web browser platforms to ensure expected functionality and technical support.
The Oracle Software Web Browser Support Policy defines Oracle Global policy. The specific details for Oracle Field Service Cloud supported browsers apply to customers on the latest generally available (GA) release and are available at Oracle Field Service Cloud Browser Support Policy.
Use https://login.etadirect.com to access Oracle Field Service Cloud Core Application. Contact your Administrator for your user name and password for the application.
All users, including Dispatchers, Administrators, and Field Resources use the same URL to log in to the application. Each type of user has access to different screens, which is controlled by user permissions.
Reset Your Password
You can reset your password without any assistance from the administrator or someone in the back-office.
Click Can’t sign in on the Login screen.The Let’s find your account screen is displayed.
Enter your user name.If your user name is valid, the following password recovery email is sent to your email address:
If you do not get the email, click Resend email.
Open the email and click the link to recover the password.The Reset your password screen appears.
Type the new password twice and click Submit.A confirmation that your password is reset appears.
Click Back to sign in.The Login screen appears, where you can log in using the new password.
Offline Mode Tasks
You can access the application features offline, only if you have purchased it separately. If you have not purchased it, access to offline functions is restricted, and the data collected offline is not stored or processed.
|You can:||You cannot:|
|For the route
Note: These tasks are in addition to the ones listed above.
Access Routing, Capacity, and Forecasting screens
This topic gives the list of services available in Oracle Field Service Cloud Core Application.
|Configuration||Lets you configure the application to suit your business requirements||Administering Oracle Field Service Cloud|
|Forecasting||Lets you forecast the workload and plan the capacity||Using Forecasting Cloud Service|
|Capacity||Lets you plan and manage capacity and quota availability for booking||Using Capacity Cloud Service|
|Routing||Lets you assign activities to resources based on activity location, skill set, and resource work history||Using Routing Cloud Service|
|Smart Location||Lets you find the location and track the travel patterns of a resource||Using Smart Location Cloud Service|
|Module||Text rich||Graphic rich|
|Oracle Field Service Capacity Cloud Service||No||Yes|
|Oracle Field Service Cloud Core Application||Yes||Yes|
|Oracle Field Service Collaboration Cloud Service||No||Yes|
|Oracle Field Service Forecasting Cloud Service||No||Yes|
|Oracle Field Service Routing Cloud Service||No||Yes|
|Oracle Field Service Reporting Cloud Service||No||Yes|
|Oracle Field Service Smart Location Cloud Service||Yes||No|
|Oracle Field Service Cloud ETAWorkforce||N/A||N/A|
|Oracle Field Service Administration Cloud Service||Yes||No|