8Other Reference

Notification Methods

These are the supported notification methods and their functional features.

Table Recipient Method

Supported Features Description
Email Yes
External launch condition No. Always Customer.
External System Yes
Set Property Yes

Table Send At Method

Supported Features Description
Email Yes
External launch condition No. Always time of event.
External System Yes
Set Property Yes

Table Within Method

Supported Features Description
Email Yes
External launch condition Yes
External System Yes
Set Property Yes

Table Block messages for specific days Method

Supported Features Description
Email Yes
External launch condition Yes
External System Yes
Set Property Yes

Table Block messages for Holidays Method

Supported Features Description
Email Yes
External launch condition Yes
External System Yes
Set Property Yes

Table Shift Blocked Messages Method

Supported Features Description
Email Yes
External launch condition Yes
External System Yes
Set Property Yes

Table Number of Attempts on Failed Status Method

Supported Features Description
Email Yes
External launch condition No
External System Yes
Set Property No

Table Number of Attempts on Sent Status Method

Supported Features Description
Email No
External launch condition No
External System Yes
Set Property No

Table Customer Notification Time Method

Supported Features Description
Email Yes
External launch condition Yes
External System Yes
Set Property No

Table Email Address Source/Phone Number Source Method

Supported Features Description
Email Yes
External launch condition No
External System No
Set Property No

Table Reply Address Method

Supported Features Description
Email Yes
External launch condition No
External System No
Set Property No

Table Survey-PAS Survey Support Method

Supported Features Description
Email No
External launch condition No
External System Yes
Set Property No

Table Default Encoding Method

Supported Features Description
Email -
External launch condition XML
External System XML
Set Property -

Table Time zone of date/time values in subject/body of messages Method

Supported Features Description
Email based on recipient
External launch condition based on recipient
External System based on recipient
Set Property based on recipient

Message Removal Cases

There are a number of actions in the system which, under certain conditions, might remove the existing messages, if the messages have not yet been sent.

Table Activity Start action

Event/Action Description
Removed Messages Reminder, Change, Day before
Status obsolete
Description ACTIVITY_WAS_STARTED

Table Activity Cancelation action

Event/Action Description
Removed Messages All
Status obsolete
Description ACTIVITY_WAS_CANCELED

Table Activity Notdone action

Event/Action Description
Removed Messages All
Status obsolete
Description ACTIVITY_WAS_NOT_DONE

Table Deletion of a Pending Activity action

Event/Action Description
Removed Messages All
Status obsolete
Description ACTIVITY_WAS_DELETED

Table Activity Suspend action

Event/Action Description
Removed Messages All except SLA Warning
Status obsolete
Description ACTIVITY_WAS_SUSPENDED

Table Activity Reschedule action

Event/Action Description
Removed Messages All except SLA Warning
Status obsolete
Description ACTIVITY_WAS_RESCHEDULED

Table Activity Move action

Event/Action Description
Removed Messages Reminder, Change, Not started, Service window warning, Call ahead, Add
Status obsolete
Description ACTIVITY_WAS_MOVED

Table Convert an activity to not ordered

Event/Action Description
Removed Messages Reminder, Change
Status obsolete
Description ACTIVITY_IS_NOT_ORDERED

Table Reminder message creation action

Event/Action Description
Removed Messages Customer messages: Recipient = Customer
Status obsolete
Description NEW_CUSTOMER_MESSAGE_WAS_CREATED
Notes The Reminder launch condition is not invoked if the existing customer messages cannot be dropped using the drop_message call (if required).

Table Change message creation action

Event/Action Description
Removed Messages Customer messages: Recipient = Customer
Status obsolete
Description NEW_CUSTOMER_MESSAGE_WAS_CREATED
Notes The Change launch condition is not invoked if an incomplete Reminder exists, or if the existing customer messages cannot be dropped using the drop_message call (if required).

Table Cancel visit action

Event/Action Description
Removed Messages All (visit related)
Status obsolete
Description VISIT_WAS_CANCELED

Table Delete visit action

Event/Action Description
Removed Messages All (visit related)
Status obsolete
Description VISIT_WAS_DELETED

Table Start visit action

Event/Action Description
Removed Messages Visit reminder, Visit change #, Visit day before
Status obsolete
Description VISIT_WAS_STARTED

Table Applying new visit formulas action

Event/Action Description
Removed Messages All (visit related)
Status obsolete
Description VISIT_WAS_RECALCULATED
Notes The messages are only removed if the visit is removed as the result of applying formula changes.

Table Block/Shift messages action

Event/Action Description
Removed Messages N/A
Status false
Method Description NONWORKING_DAY
Notes This removal is performed if message sending of is not allowed for a non-working day (or a holiday) and such message cannot be shifted to an appropriate working day.