5Update Date Selection in Service Console

Selecting Update Date

You can manage a schedule of quarterly Updates using the Service Console.

The option to select update date allows you to build a flexible schedule of quarterly Updates depending on your own preferences, business requirements, or any other reasons. In addition, you’ll have more control over the instances because it is easy to make updates process much simpler and transparent.

Note: Currently, it’s not possible to manage Service Updates using the Service Console.

The Update Process Rules

Some rules to keep in mind during the Update process.

  • Oracle releases Updates four times a year. The Updates are available from the first Friday of each quarter in a year (in the months of Feb, May, Aug, and Nov).

  • You can select any date within the quarterly Update period to schedule / re-schedule quarterly Updates for the respective Prod and Test instances. The quarterly Update period lasts for 60 days starting from the quarterly Update release date. Oracle manages the quarterly Updates for Test Preview instances and these cannot be configured.

  • It’s possible to pick update dates for four future GA updates. For example, if the current release is 19C, you can pick Update dates for 19D, 20A, 20B, and 20C.

  • Oracle defines the number of updates and availability that can happen per day. The available dates are allotted on first come, first served basis.

  • Based on the available capacity, Oracle reserves sufficient amount of time for preparations to the upcoming updates. The selected update date is locked down two days in advance. For example, if you schedule an update for today or tomorrow, you can't change this date. Today and tomorrow are locked down for scheduling of updates.

  • Updates are performed during the standard 3-hours update window. You can specify an update window, which be applied to all the instances in your subscription. If you do not specify any update window, the default update window is applied depending on the geographical region in which the hosting takes place.

    • North America (NA) and Latin America (LATAM) – AMER : Friday, 21:00 CDT/CST

    • Europe and Africa - EMEA : Friday, 21:00 BST/GMT8

  • Update selection is not available in the following cases:

    • If you have Oracle maintained extension

    • If you don’t have access to your Oracle Field Service Cloud instances from the Cloud Portal

  • Oracle reserves the right to cancel an update if the conditions are not optimal. In such a case, you’ll be notified to select a different date.

How to Pick Update Date

You can manage a schedule for quarterly Updates from the Update Schedule tab select the update dates for any of the quarterly Updates ahead.

The Service Console allows you to schedule the updates one by one by selecting dates of quarterly Updates for the displayed instances.

To schedule the updates, click Select for a particular update and a particular instance and pick any of available dates from the calendar. To re-schedule an update, click on a date, which is represented as a link, and select a different date from the calendar.

Completed updates appear as green check boxes and these updates can't be rescheduled. You can pick update dates for all the instances except the Test preview instance, which is managed by Oracle.

This figure shows the Update Schedule tab, which has the options to Update Time and Update Schedule.

Default Update Schedule

Oracle defined a default update schedule and the same schedule is applied to all your instances.

In case, you don’t want to choose the default schedule, you can use the pick update date option.

Here’s the default schedule:
  • 1st Friday of a quarter (in the months of Feb, May, Aug, and Nov) - Test Preview instance

  • 3rd Friday of a quarter (in the months of Feb, May, Aug, and Nov) - Prod instance

  • 4th Friday of a quarter (in the months of Feb, May, Aug, and Nov) - remaining Test instances

Update Scheduling Best Practices
  • Plan the timing of your Prod and remaining Test instances to ensure your update is like-for-like.

  • Allocate a sufficient amount of time to review and validate the new quarterly Update. We do not recommend continually shifting and pushing the Update out to the last available days since these days might be already fully booked by customers.

Configure the Update Window

The Update Window is a standard three hour duration allocated for execution of updates, which you can configure in the Service Console.

Update Window Best Practices

Configure the update window outside of the organization's standard business hours.

Follow these steps to Configure Update Window:
  1. Click Modify in the Update Time section.

    The Setup Update Window dialog appears on the screen.
  2. From the Update Window Start drop-down list, select the time at which you want to start the update window.

  3. Select the required time zone from the Time Zone drop-down list and click Save.

View Request History

The Requests History screen provides the historical data of requests made from the Service Console.

Using this information, you’ll know the requested operations, the requestor, and the request time. As of now, only Update was scheduled and Update was rescheduled operations are recorded in the Request History.
Follow these steps to view request history:
  • Navigate to the Available Instances Available Instances tab and select Request History menu item for any of the instances.

You can access the history of requests displayed in the ‘from newest – to oldest’ order. Each record on this screen represents a specific operation requested from Service Console for this particular instance.