4Field Service Cloud Service Console

About the Field Service Cloud Service Console

The Oracle Field Service Console provides details about the instances that are provided to the customer for the subscription.

If a customer buys base Stock Keeping Unit (SKU), it includes one Production instance and two Test instances. But, the customer can buy more Test instances depending on the business need.

Your Provisioned Instances

The number of instances a customer gets depends on the subscription.

Depending on the subscription, a customer gets one production instance and at least two test instances. You can view the instance details from the Open Service Console button.

Once you click the Open Service Console window, you can view the details of the instances related to the particular service.

Production Instance

The Production Instance has the following details:
  • Subscription ID

  • Instance Name

  • Version

  • URL

If the Production Instance is in configuration mode, the existing data in Production Instance is overwritten by the data copied from the Test Instances. Once the instance is moved to Production Go-Live mode, the instance can be updated using the GUI, Export/Import, or using APIs only.

Test Instance

The Test Instance has the following details:
  • Type

  • Instance Name

  • Version

  • URL

Rename an Instance

You can rename an auto-generated instance name to a meaningful name which will be visible to users on login screen and this becomes part of instance URL.

However, the auto-generated instance remains as is and the instance can be accessed using it.

Use the procedure described below to rename an instance:

  1. Login to Oracle Field Service Cloud Service Console with your credentials.

    You can see the list of your subscribed instances.
  2. For any of the listed instances that you want to rename, click on the menu present on the right side of the instance.

  3. From the drop down menu, select Rename Instance.

    A pop up window ‘Rename Instance’ appears on the screen.

    This figure shows the Rename Instance from the drop down list.
  4. Enter a valid name for your instance and click Rename.

    Note: A valid instance name can have numbers (0-9), lowercase letters (a-z), and dashes (-). The instance name must start and end with an alphanumeric number.

Reset an Admin User

You can reset an admin user by creating a new user or resetting password for an existing administrator from the Field Service Cloud Service Console.

Use the following procedure to reset an admin user:
  1. Login to Oracle Field Service Cloud Service Console with your credentials.

  2. For any of the subscribed instances that you want to reset admin password, click on the menu present on the right side of the instance.

    The Reset Admin User window appears on the screen.
    This figure shows the reset admin user screen.
  3. Select Reset Password and click Continue.

  4. Enter the admin username in the Username text box.

  5. Click Generate Password.


    This figure shows the reset password screen.
    A confirmation window appears on the screen.
    Note: You cannot reset password for users related to ‘SAML’, ‘LDAP’, and ‘OpenID’ Login policy.

    Create New User

    You can create new admin user from the Reset Admin User window. You need to select the Create New User option and click Create.


    This figure shows the create admin user screen.

    A confirmation dialog appears on the screen that ‘Admin user has been created successfully’.