Reset an Admin User

Your Oracle Cloud Console (Cloud Console) login credentials are not the same as your Oracle Field Service login credentials. For security purposes, your Oracle Field Service environment is provisioned without users. Therefore, you must reset an admin user by creating a new user or resetting the password for an existing administrator from the Oracle Field Service Service Console.

  1. Login to Oracle Field Service Service Console with your credentials.
  2. Click the menu on the right of the instance for which you want to reset the admin password.
    The Reset Admin User dialog box appears.
    This image shows the reset admin user screen.
  3. Select Reset Password and click Continue.
  4. Enter the admin username in the Username field.
  5. Click Generate Password.

    This image shows the Reset Password page.
    A confirmation window appears.
    Note: You cannot reset the password for users that are associated with the ‘SAML’, ‘LDAP’, and ‘OpenID’ Login policies.
  6. To create a new admin user from the Reset Admin User window, select Create New User and click Create.

    This image shows the Create Admin User page.

    A confirmation dialog appears and shows ‘Admin user has been created successfully’.