Your Oracle Cloud Console (Cloud Console) login credentials are not the same as your Oracle Field Service login credentials. For security purposes, your Oracle Field Service environment is provisioned without users. Therefore, you must reset an admin user by creating a new user or resetting the password for an existing administrator from the Oracle Field Service Service Console.
- Login to Oracle Field Service Service Console with your credentials.
Click the menu on the right of the instance for which you want to reset the admin
The Reset Admin User dialog box appears.
- Select Reset Password and click Continue.
- Enter the admin username in the Username field.
Click Generate Password.
A confirmation window appears.Note: You cannot reset the password for users that are associated with the ‘SAML’, ‘LDAP’, and ‘OpenID’ Login policies.
To create a new admin user from the Reset Admin User window, select
Create New User and click Create.
A confirmation dialog appears and shows ‘Admin user has been created successfully’.