Time View Area

The time view, or Manage area, allows a dispatcher or field manager to view all resources routes with their activities shown as color-coded blocks.

You can view the routes for a single day, as well as access the multi-day view on this page.

By default, the time view is scaled with the focus on the current time. However, you also can browse through different dates by scrolling across the screen. Or, alternatively, you can view multiple dates by pinching the screen on your mobile device to zoom in and out. Scrolling up and down allows you to view additional resources.

Essential time-view elements are shown in the following image:
This figure shows the essential elements of the Manage (time-view) screen: time indicator (vertical red line), date delimiter (gray vertical dashes), date indicator (in long-date format), and offline online status.

This figure shows the essential elements of the Manage (time-view) screen: time indicator (vertical red line), date delimiter (gray vertical dashes), date indicator (in long-date format), and offline online status.

1 Time indicator: The vertical red line indicates the current time. The time corresponds to the time zone specified in your user settings. When Daylight Saving Time changes, the time at which it starts and ends is highlighted. A hint displays the number of hours by which the clock is turned forward or backward.

2 Date delimiter: Gray vertical dash lines specify the boundaries between the days.

3 Date indicator: For each day currently displayed in time view, a date indicator displays in the top-left of each day section. The date indicator is shown in the long-date format set for the user.

4 Offline/Online status indicator: A green solid circle indicates that the resource is online and a yellow solid circle indicates that the resource is offline. This icon is visible only to users that have the Collaboration permission enabled for their user type.

Ordered activities for each resource are represented as color-coded blocks on a resource’s route. The colors displayed in the blocks are fixed. You can find more information about the color codes in the Activity Color Codes section. For this view, the colors are not changed based on what is configured for the particular Activity Type.

This figure shows the Manage (time-view) screen with ordered activities, represented as color-coded blue and green blocks on a resource’s route

The length of the blocks is relative to activity duration (the longer the block, the longer the activity it represents). The activity label shown inside activity blocks is configured in the Activity time view label context in Oracle Field Service Core Manage Service.

The light blue blocks represent travel time to activities as well as the final travel time, if the travel time is foreseen.

This figure shows the Manage (time-view) screen with travel time to activities, represented as light-blue color-coded blocks.

The length of the blocks is relative to travel duration (the longer the block, the longer the travel time).

The white blocks in a route represent idle time of a resource with the idle time duration shown inside.

Note: Idle time is not always explicitly shown in time view. If its duration is less than the minimal preset value (Idle time minimal), the idle time will show as gaps in a route rather than distinct blocks. You can define the Idle time minimal on the Display screen in Oracle Field Service Core Manage Service.
This figure shows the Manage (time-view) screen with idle time, represented as gaps rather than color-coded blocks

This figure shows the Manage (time-view) screen with idle time, represented as gaps rather than color-coded blocks

The yellow arrows on the route indicate the time of route activation (a right-headed arrow or the first of the two consequent right-headed arrows), reactivation (the second of the two consequent right-headed arrows, if applicable), or deactivation (a left-headed arrow).

The white (not shaded) area represents the working time of a resource, while the shaded area indicates non-working time (for example, vacation or sickness).

Areas highlighted in pale yellow represent on-call shifts.

Tapping on the larger orange counter (4) displays a list of not-assigned activities grouped by buckets.

This figure shows the Manage (time-view) screen with larger orange counter (indicating the number of not-assigned activities), small yellow counter (indicating the number of not-ordered activities), and smaller orange counter (indicating the number of non-scheduled activities

Note: This indicator counts only scheduled activities for today (both ordered and not ordered).

For each bucket in the list, the following information is presented:

Bucket name
Number of not assigned scheduled activities for today (in the top right)
Total: the total number of not assigned activities (both scheduled and non-scheduled)

Tapping on the bucket name will take you to the activity list of the selected bucket. Alternatively, tapping anywhere outside the panel will close it.

Tapping on the numbered yellow counter (5) displays a list of not-ordered activities. Tapping the smaller orange counter (6) displays a list of non-scheduled activities.