Work with Attachments or Files in Oracle Fusion Field Service Installed Apps

While working on activities and inventory-related workflows, you can capture and attach images. You can take either a single image or multiple images and upload them to a Fusion Attachment object or Oracle Cloud Infrastructure Object Storage, based on how your administrator has configured the fields.

Oracle Fusion Field Service can perform bi-directional communication with Fusion attachments, which means that Oracle Fusion Field Service users can not only to take photos and attach them to related Fusion work orders, but also view files attached to Service or Maintenance work orders inside Oracle Fusion Field Service activity and download them for further usage.

Apart from viewing file attachments from Fusion Service or Maintenance Cloud, you can preview photos and PDF files in Oracle Fusion Field Service and download files locally for further usage.

For more information, see the Configure Oracle Fusion Field Service to Capture Multiple Photos section in Administering Oracle Fusion Field Service guide.

Using Fusion Attachment Object, you can:

• Take images during an activity and submit the page.
• Upload images to the Service or Maintenance work order related to activity
• Add images to the 'Attachments' section of the Fusion business object
• View and download attachments (images or files) related to Service or Maintenance work orders inside Oracle Fusion Field Service activity
• Preview images and PDF files in Oracle Fusion Field Service and download them locally.

Using Oracle Cloud Object Storage, you can:

• Take images while working on an activity or inventory workflow and submit the page.
• Upload images to Oracle Cloud Object Storage.
• Link images to business objects in your system using work order and inventory-related identifiers.
• Capture multiple photos for inventory records when configured by your administrator.

If your organization has enabled Inventory Photo Attachments, you can capture and manage multiple photos for inventory items and inventory forms. You can:

• Add photos when creating or updating inventory records.
• Capture multiple photos for a single inventory item.
• Preview photos before submission.
• Continue capturing photos while offline.
• Synchronize photos automatically when connectivity is restored.
• Inventory Photo Attachments can be used for:
  • Inventory audits
  • Asset verification
  • Parts installation documentation
  • Damage assessment
  • Compliance evidence collection

Note:

• Offline mode supports multiple attachments. Oracle Fusion Field Service stores the images in your mobile devices for up to 45 days and tries to push them to Fusion Attachments or Oracle Cloud Object Storage when connectivity is re-established.
• Inventory Photo Attachments support offline operation. When connectivity is unavailable:
  • Photos remain stored on the mobile device.
  • Inventory transactions can continue.
  • Photos are synchronized automatically when connectivity is restored.
• Oracle Fusion Field Service compresses the images before uploading, in accordance with the parameters configured by your administrator.
• Oracle Fusion Field Service supports all file types available in Fusion attachments. Photos taken directly in Oracle Fusion Field Service, are saved with a .jpg extension.