Activate a Queue or Route

For the application to monitor delivery in real time and to respond to updates, resources must activate their queue, or route. Suppose that a resource forgets to activate the queue on time, you can activate the queue for the resource.

Before you start

To re-set the queue activation time, the user type for the user resetting the queue must have this permission. You can only reset the queue activation time if the queue isn't activated. To activate a queue or route:

Here's what to do

1. Sign in to Oracle Field Service as Dispatcher.
2. Click the navigation menu and then click Dispatch Console.
3. Select the required resource from the resource tree.
4. Click the gear icon and click Activate Route.
   The Activate route page appears.
5. In the Route Activation Time field, change the time as required, within the same working day.
   The time is displayed in the time display format that is configured for you. You can change the time in increments of five minutes. The time you select here is displayed on Dispatch Console and the activity history, and sent to external applications through integrations. If you are offline, you cannot change the route activation time. You must switch to online to activate the route with the time that differs from your current time.
6. Click Submit.