Add an Internal Activity
For Oracle Field Service to provide accurate estimates, you must account for all of your time while working. If your user type supports it, you can add activities to your route for the internal or non-customer facing work that you do. You might add an activity for a company meeting, a lunch break, vehicle maintenance, or a stop for gas.
Note: If you don't have permissions to add an internal activity, you can contact
dispatch or your supervisor to add an internal activity on your behalf.