1. Using Core Application
  2. Cancel Activities by Group or Team

Cancel Activities by Group or Team

You can cancel the activities that were assigned to a team that was scheduled to visit a customer. The reasons for canceling could be, the customer canceled the visit, or an outage was announced at the site.

  1. Click the hamburger icon and then click Dispatch Console.
  2. In the resource tree, select the team for which you want to cancel the activity.
  3. Select the items that you want to cancel.
    Ensure that all items can be cancelled. Only pending and started items can be cancelled.
  4. Click Cancel from the top of the Work Area.

    The Cancel group of activities window appears.

  5. Use the drop-down list to select a Cancellation Reason and then add any pertinent notes.
    This screenshot shows the Cancel group of activities window:
    This figure shows the Cancel group of activities dialog where you must select a reason to cancel the activities.
  6. Click OK to complete the cancellation of the selected items.
    Cancelling a repeating activity or teamwork will only cancel it for the current day.