Deactivate a Route or Queue

At the end of their shifts, resources must deactivate their routes. You can deactivate the route on behalf of the resource, if necessary.

1. Click the hamburger icon and then click Dispatch Console.
2. In the resource tree, select the resource for which you want to deactivate the route.

   The resource’s route displays.

3. Click the gear icon and then click Deactivate Queue.
   The Deactivate queue dialog appears.
4. In the Deactivation Time field, change the time as required, within the same working day.
   The time is displayed in the time display format that is configured for you. You can change the time in increments of five minutes. The time you select here is displayed on Dispatch Console and the activity history, and sent to external applications through integrations. If you are offline, you cannot change the deactivation time. You must switch to online to deactivate the route with the time that differs from your current time.
5. Click Submit.