Identify Resources That have Stopped Reporting

When the start time for an activity has passed and the activity is not started in Oracle Fusion Field Service, the resource has stopped reporting.

  1. Change your view to Time view.
  2. In the resource tree, select the bucket or group that contains your resources.

    The routes are displayed.

  3. Look for activities that have start times before the current time of day and are pink.
    Pink indicates that the activity is still pending and is late.
  4. Contact the resource to identify why the activity is not yet started. If the resource forgot to start the activity in the application, ask him or her to start it now.
    If necessary, you can also start the activity on the resource’s behalf.