Return a Part

You can use the Return Parts option to add the parts that you've uninstalled for an activity. If you've installed or uninstalled parts for the activity, they're prepopulated as Added Parts and Returned Parts respectively in the list.

1. Sign in to Oracle Fusion Field Service.
2. Start the required activity. Or, open a started activity.
3. Select Debrief on the Activity Details page.
4. Select Add Charges and select Return Parts.
5. Identify the part using either of these methods:
   • Search for the required part and select it.
   • Scan a supported item or serial-number barcode to identify the returned item or serial number.
6. To return a nonserialized item, select the type of activity in the Billing Type field and add the quantity in the Quantity field.
7. To return a serialized item, select the type of activity in the Billing Type field and specify the serial number of the part in the Serial Number field.
8. Select Submit.

Results:

Debrief uses the activity context to identify how the returned part is processed:

• For an activity associated with a Service Work Order, the returned part is processed through Service Logistics.
• For an activity associated with a Maintenance Work Order, the returned part results in a material return transaction through the Maintenance processing flow.
• A Project or Project Task by itself doesn't provide a destination for a returned part transaction.

Note: Debrief doesn't create or update an Oracle Fusion Field Service Inventory entity record to store the returned part transaction details.