Return a Part

You can use the Return Parts option to add the parts that you have deinstalled for an activity. If you have installed or deinstalled parts for the activity, they are pre-populated as Added Parts and Returned Parts respectively in the list.

1. Log in to Oracle Field Service.
2. Start the required activity. Or, open a started activity.
3. Click Debrief on the Activity Details page.
4. Click Add Charges and select Return Parts.
5. Search for the required part and select it.
6. To return a non-serialized item, select the type of activity in the Billing Type field and add the quantity in the Quantity field.
7. To return a serialized item, select the type of activity in the Billing Type field and specify the serial number of the part in the Serial Number field.
8. Click Submit.