Start an Activity

Typically, resources mark activities as started when they begin to perform the activities. As a dispatcher, you can start an activity on behalf of a resource, if necessary.

Caution: You must start activities on time in the application. Oracle Fusion Field Service relies on past activity data to project activity durations, travel times, and distances. If activities aren't started on time, these projections aren't accurate and routing isn't optimized.

Prerequisites: You can start an activity only under these circumstances:

• The route that the activity is assigned to is activated.

• All previous ordered activities are completed, suspended, marked not done, or canceled.

A dispatcher can adjust the start time of an activity, but can't set a start time that would begin before a prior activity’s end time. Resources can't adjust start times. To start an activity:

1. Sign in to Oracle Field Service as Dispatcher.
2. Click the navigation menu and then click Dispatch Console.
3. In the resource tree, select the resource for which you want to start the activity.
4. Click Time view.
5. Click the activity to view the activity hint.
6. Click Start.

   The Start activity page appears. The start time defaults to the current time.

7. In the Start Time field, change the time as required, within the same working day.
   The time is displayed in the time display format that's configured for you. You can change the time in increments of five minutes. The time you select here, is displayed on Dispatch Console and the activity history, and sent to external applications through integrations. If you're offline, you can't change the time for this activity. You must switch to online to start the activity with the time that differs from your current time.
8. Click Submit.

   When the activity starts, it appears in green in all views.