Suspend an Activity

You can suspend an activity and return to it at a later time in the route.

You can suspend both started and pending activities. The started activity is always ordered; the pending activity must be ordered.

When you suspend a started activity, the activity has these characteristics:

• You can work on it later during the day.

• A duplicate of the original activity is created in a suspended status.

• The duplicate is created for tracking purposes.

When you suspend a pending activity, it is converted to a not-ordered pending activity.

1. Open the Activity details page for the activity.
2. Click Actions > Suspend.
   The Suspend activity dialog box displays and shows the fields configured for your organization.
3. Select the time required to complete the remaining part of the activity in the Duration field.
   The duration of the pending activity is the duration you've added here and not the one calculated automatically.
4. Select the reason for suspending the activity from the Suspend Reason drop-down list, and enter any notes you think might be helpful.
5. Click Submit.
   If you suspend an activity multiple times, the final duration of the activity is considered to be the duration provided for the most recent suspension.