Work Skills in Oracle Field Service

A work skill is the job-specific skill or competency that's necessary to perform an activity. Work skills are the defining criteria to match activities with the resources. So, when you create a work skill, you assign it to an activity type and set the level of expertise of the skill required for the activity.

Similarly, when you create a resource, you can assign a work skill to the resource and define the level of expertise the resource has in the skill. For example, if you create Install as a work skill, you can have the required level of expertise as 90. Only the resources that have the expertise level of 90 percent or more are assigned to the activity. Further, you assign a work skill to a work skill condition and resource. You can also add work skills to Work Skill Groups.