Holidays

There may be certain holidays when it would not be appropriate to send messages to customers. Use the Holidays section within Subsystems to set up the dates where certain outgoing messages will be blocked.

You can provide access to the Holidays page from the Configuration > User Types > Configuration context layout structure page. You must set this permission for each user type that you want to manage holidays. If you don't configure this item or don't define the visibility, Holidays is visible to the user. If you select the visibility as ReadOnly, Holidays is placed into a view only mode. If you select Read/Write, the user can manage Holidays.

Note: The Holiday configuration is solely intended for managing message scenarios, and is used for blocking messages on the defined holidays if enabled. This ensure that message generation is restricted on designated holidays. It does not affect resource calendars, meaning holidays will not automatically be reflected there. Instead, you must define specific Non-Working Reasons entries to represent holidays and manually assign them to resources or Working Schedule definitions based on requirements. For more information, refer to Add a Non-Working Reason topic of the Administering Oracle Fusion Field Service Guide.