Resource Entities

The ongoing management of resources typically involves managing one or more entities among calendars, work schedules, shifts, work skills, and work zones.

Calendars, Work Schedules, and Shifts – This involves creating calendars that illustrate when a resource is available for work and when they are off duty. Between calendars, work schedules, non-working time, internal activities, holidays, and shifts, a great deal of flexibility is available in the application. Some parameters can be set in advance for planning, and others are considered more day-to-day adjustments.

Work Skills –This refers to the correlation between what is required to complete incoming activities, and which resources have the capabilities to accomplish them.

Work Zones – This refers to the area within which a resource is able or allowed to travel to complete activities.

Note: If the support of Maintenance Resources in Oracle Fusion Field Service feature is enabled, eligible maintenance labor resources from Oracle Fusion Maintenance are displayed on the Field Resources page. You can configure their work schedules, shifts, custom working time, and non-working time in the same way as other supported resources. Maintenance Cloud uses this calendar information when scheduling maintenance work orders and operations. For Maintenance Resources, you must access these calendar availability pages from the Field Resources page.