1. Administering Oracle Field Service
  2. Overview of Using Oracle Digital Assistant with Where is My Technician

Overview of Using Oracle Digital Assistant with Where is My Technician

You can integrate the Where is My Technician page with Oracle Digital Assistant to perform a variety of tasks in natural language conversations.

Some of the business scenarios you can cover are:

  • Reschedule an appointment: Oracle Digital Assistant suggests the available time, asks the user for a reason, and confirms the rescheduling.

  • Cancel an appointment: Oracle Digital Assistant asks a user for the reason of and confirms the cancellation.

  • Leave Feedback: Oracle Digital Assistant thanks for a good rating and asks the reason for bad feedback.

  • Share the good Feedback on company sites: Oracle Digital Assistant asks for posting good feedback on your organization's profiles such on Google, Twitter, Amazon, and so on.

  • Notify a mobile worker about the details: Oracle Digital Assistant can send a message from the user. This is saved as a note for the mobile worker.

Note: The Sample skill is sample code and demonstrates how Oracle Digital Assistant can help users on the Where is My Technician page. It's neither maintained nor supported by Oracle as a licensed product.