Overview of Using Oracle Digital Assistant with Where is My Technician

You can integrate the Where is My Technician (WMT) page with Oracle Digital Assistant (ODA) to provide customers with a conversational interface. This allows users to perform key service-related tasks through natural language interactions, enhancing engagement and self-service capabilities.

Advantages:

• Improves customer experience by enabling real-time, conversational self-service.
• Reduces call center load by automating routine requests such as rescheduling or canceling appointments.
• Enhances brand visibility by sharing positive feedback across company profiles and social platforms.
• Ensures better communication between customers and mobile workers.

Some of the business scenarios you can cover are:

• Reschedule an appointment: Oracle Digital Assistant suggests the available time, asks the user for a reason, and confirms the rescheduling.

• Cancel an appointment: Oracle Digital Assistant asks a user for the reason of and confirms the cancellation.

• Leave Feedback: Oracle Digital Assistant thanks for a good rating and asks the reason for bad feedback.

• Share the good Feedback on company sites: Oracle Digital Assistant asks for posting good feedback on your organization's profiles such on Google, Twitter, Amazon, and so on.

• Notify a mobile worker about the details: Oracle Digital Assistant can send a message from the user. This is saved as a note for the mobile worker.

Note: The Sample skill is sample code and demonstrates how Oracle Digital Assistant can help users on the Where is My Technician page. It's neither maintained nor supported by Oracle as a licensed product.