Service Requests

A Service Request is a data collection element that collects data from Oracle Field Service. You can send this data to an external application using an Outbound API or use it in message scenarios. You can create a Service Request as part of a form submitted in Core Application or as a result of the Core API function “Create a service request”.

Support for Service Requests

Oracle continues to support Service Requests as an entity for forms. When you configure a field or property that belongs to the Service Request entity on a custom form, a Service Request is created in Oracle Field Service when you submit the form. You can send this Service Request through an Outbound API using the notifications engine. You can use the fields and properties that are of type Service Requests in message scenarios either as a variable within a message or as a blocking condition. When you submit a custom form with a Service Request field, the form is submitted and a Service Request object is created.

API Integration for Service Request Objects

If a submitted form has at least one field of Service Request type, then a service request object is created to provide backward compatibility. It means that when you submit such a form, an event is generated and you can retrieve it using the events API. If you have configured a message scenario with the 'Manual' launch condition, the message is also triggered.