Statistics

Oracle Field Service uses collected statistical data on actual activity and travel duration for calculating a resource’s estimated time arrival for the pending activities and the delivery window. In addition, the Routing module uses the collected statistics to assign activities to a resource in the most effective manner, according to the specified routing parameters. Statistical parameters are calculated separately for each resource, group/bucket, and whole company. If the data is not enough to predict the duration or travel for a resource, then the group/bucket or company values are used. Finally, if the data is not enough at the company level, then the default values are used.