Work Zones

A work zone is the defined geographical area within which a resource can perform activities. Work zones are defined within the work zone dictionary, and are then assigned to resource records.

By default, all mobile workers inherit work zones from their parent organization unit or bucket. This means that they work inside the organization unit and inside the work zone their organization unit is responsible for. When a work zone is assigned to a mobile worker directly (whether temporarily or not), the inheritance of work zones is not applied anymore. Nevertheless, the mobile worker is still considered to work inside the organization if they either have inherited the parent's zones, or are directly assigned only the zones that are part of their parent's configuration.

Temporary Work Zones

If at least one of the work zones assigned to a mobile worker is not the same as those assigned to their parent organization, then it means that the mobile worker has been temporarily assigned to another work zone. The mobile worker may perform work that can't be handled by other members of the organization unit. Such assignment may be different for a particular day because work zones can be specified for a date interval. It is not possible to set a work zone for part of the day. Temporary work zones override a resource's regularly assigned work zones.

A work zone key consists of a field (or combination of fields) and length-specific values, that when identified within an activity record, determines which work zone gets associated with that activity. You can view, add, and modify work zones from the Work Zone page.

Routing assigns activities to resources taking into account the work zones of those resources and assigning only those activities that are within his or her work zone.