Add a Shift

Use this feature for special types of shifts that don't fall within the traditional 24-hour clock. You can create separate shifts for each working time pattern within your organization.

1. Click Configuration.
2. In the General section, click Calendars.
   The Work Schedules page appears.
3. Click Shifts.
   The Shifts page appears.
4. Click Add new.
   The Add Shift page appears.
5. Fill up these fields and then click Add:

   Field	Description
   Name	Enter a name for the shift, as it appears in the application.
   Label	A unique identifier for this shift.
   Active	Click the check box to activate (make available for use) this shift.
   Type	Select the type of shift from the drop-down list. Common shift types include Regular for standard periods of time, or On-call for longer time frames that a resource might be available, after the regular shift ends. Select the color coded on-call icon that you want to attach to the shift. When you add this shift to a resource, this icon is displayed on the Dispatch Console, Manage, Calendar, and Resource Calendar pages, and on the resource avatar.
   Time From	Enter the start time for this shift.
   Time To	Enter the end time for this shift.
   Points	Within the application, points are used as limiters. If activities are assigned point values (based on different completion durations, complexity, value, and so on.), then assignment caps can be determined on a shift-by-shift basis. Once point thresholds are reached for a resource to which that shift is assigned, then routing will allocate no more activities to that resource.