Configure the Access to the 'Stop Travel' Button

Sometimes your customers might ask you to reschedule an appointment even after the resource changes the status to ‘En route’. In such cases, your dispatchers or resources can return the activity to the Pending status and then reschedule it.

1. Select Configuration > Screens.
2. Select the user type for which you want to add the Stop Travel button.
3. Under Activity, Select Activity Details or Activity hint.
4. Add a button element or select Click to Add.
5. Select Standard action screen and then select Stop Travel (stop_travel).
6. Select OK.
7. Configure the visibility conditions.
8. Select Save.

   Stop Travel will be visible only for activities that have a status of En route.

   The standard Stop Travel action doesn't provide an option to add mandatory custom fields, comments, or remarks to the Stop Travel dialog. The action is designed to return an activity from En route to Pending so that it can be rescheduled if necessary.

   If your business process requires mobile workers to provide a reason or explanation when work is interrupted, consider using Suspend Activity instead. The Suspend Activity dialog supports:

   • A Suspend Reason field.
   • Optional notes or comments.
   • Tracking of the remaining work duration.
   • Creation of a suspended activity record for later completion.

   If you must continue using Stop Travel, implement a user defined workflow, form, integration, or plugin to capture required fields, comments, or remarks and validate the information before the action is completed.