Sometimes your customers might ask you to reschedule an appointment even after the
resource changes the status to ‘En route’. In such cases, your dispatchers or resources can
return the activity to the Pending status and then reschedule it.
-
Click .
-
Select the user type for which you want to add the Stop Travel button.
-
Click Screen configuration.
-
Under Application Screens, click Edit/View activity or
Activity hint.
-
Add a button element or click Click to Add.
-
Select Standard action screen and then select 'Stop
Travel' (stop_travel).
-
Click OK.
-
Configure the visibility conditions.
-
Click Save.
Stop Travel will be visible only for activities that have a status of En
route.