Configure the Access to the 'Stop Travel' Button

Sometimes your customers might ask you to reschedule an appointment even after the resource changes the status to ‘En route’. In such cases, your dispatchers or resources can return the activity to the Pending status and then reschedule it.

1. Click Configuration > Screens. The Screens page appears.
2. Select the user type for which you want to add the Stop Travel button.
3. Under Activity, click Activity Details or Activity hint.
4. Add a button element or click Click to Add.
5. Select Standard action screen and then select Stop Travel (stop_travel).
6. Click OK.
7. Configure the visibility conditions.
8. Click Save.
   Stop Travel will be visible only for activities that have a status of En route.