Configure a Color for the En Route Status

If you have enabled the En route Support feature, you can configure the color for the en route status. This helps dispatchers identify quickly when a resource is on the way to an activity.

1. Go to Configuration > Activity types.
2. Click Modify for the required activity type.
   The color for 'En route' status is inherited from the 'Pending' status by default.
3. Set another color and click Update.
   When a user sets the status as 'En route', the color of the activity changes to this color in the Dispatch Console. However, if there is an alert for the activity, the color of the alert takes precedence over en route. For example, if a mobile worker sets an activity as 'En route' and the activity is likely to lose the SLA, Dispatch Console shows the color configured for the SLA alert.