Edit or Delete a Group or Help Desk

You can communicate with other users in your organization and organize help desk activities using Oracle Fusion Field Service Collaboration. You can use the chat window of Oracle Fusion Field Service Collaboration to access data from the application, instead of using the Core Application interface. For example, you can share details about a resource, activity, or inventory item, or you can move activities and inventory. This procedure describes how to edit an existing group or help desk.

1. Click Configuration.
2. In the Subsystems section, click Collaboration.
   The Collaboration page appears.
3. Select an existing group or help desk.
4. If applicable, click the white space in the Collaboration with groups section to select the groups that the newly created group can collaborate with.

   A list of Available Groups appears.

5. Select the required groups.
6. If applicable, click the white space in the Assisting Helpdesks section to select the help desks the newly created group can be assisted by.
7. Select the help desks.
8. Click Save.
   You can use the minus icon (Delete button) to delete an existing group or help desk if the selected group has no assigned users.