Edit or Delete a Group or Help Desk

You can communicate with other users in your organization and organize help desk activities using Oracle Field Service Collaboration. You can use the chat window of Oracle Field Service Collaboration to access data from the application, instead of using the Core Application interface. For example, you can share details about a resource, activity, or inventory item, or you can move activities and inventory. This procedure describes how to edit an existing group or help desk.

1. Click Configuration.
2. In the Subsystems And Integrations section, click Collaboration.
   The Collaboration page appears.
3. Select an existing group or help desk.
4. To delete, click Delete.
5. If applicable, click the pencil icon in the Groups to collaborate with section to select the groups that the newly created group can collaborate with.

   The Select Groups window appears.

6. Select the required groups and click OK.
7. If applicable, click the pencil icon in the Assisting Helpdesks section to select the help desks the newly created group can be assisted by.
8. Select the help desks and click OK.
9. Click Save.