Integrate with ICS

Your organization may have different software applications to take care of different business aspects. You can integrate those applications, so that when an event occurs in one application, the appropriate changes are performed automatically in the other application. For example, a company in the manufacturing sector may have an ERP application to take care of their stocks. The company can integrate the ERP application with Oracle Field Service, so that when a mobile worker installs or deinstalls an equipment, the stock is updated in both, Oracle Field Service and the ERP application. One of the ways with which you can integrate the applications is through Integration Cloud Service (ICS). When you use ICS, you create an integration point in Oracle Field Service. When an event occurs in Oracle Field Service, it is sent to the appropriate application through ICS.

Note: Configure this integration only if you want to send events or data from Oracle Field Service to ICS.

1. Log in to Oracle Field Service.
2. Click Configuration > Integration Cloud Service (ICS).
   The Integration Cloud Service (ICS) page appears.
3. To add a new integration, follow these steps:
   1. Click Add new.
      The Add Integration Cloud Service (ICS) Access dialog box appears.
   2. Add a name or description for the application for which you are creating the integration in the End Point Label field.
      If you are using multiple instances of an application, such as Production and Testing, you can create multiple access points for the application.
   3. Add the host name of the application for which you are creating the integration in the ICS Domain field.
      For example, if the URL is “https://integration-a12345.integration.us2.oraclecloud.com/integration/flowsvc/ofsccloudadapter/NAME/v01/" then ICS Domain is: “integration-a12345.integration.us2.oraclecloud.com”.
   4. Add the user name of the ICS user in the ICS Username field.
      This user must exist in ICS and have permissions to access the integration endpoint.
   5. Add the password for the user name in the ICS Password and Confirm Password fields.
      The user name and the password are used to authenticate with ICS when Oracle Field Service starts sending events to ICS.
   6. Click Add.
      The integration details appear on the Integration Cloud Service (ICS) page. Next, you must log in to ICS to add the connection details and map the required fields.
4. To modify an integration, follow these steps:
   1. On the Integration Cloud Service (ICS) page, click Modify for the end-point that you want to modify.
      The Edit Integration Cloud Service (ICS) Access dialog box appears.
   2. Edit the fields as required.
      You can edit all the fields, except for ICS Domain.
   3. Click Submit.
5. To delete an integration, on the Integration Cloud Service (ICS) page, click Delete.
   The application stops sending events and updates to ICS.