Validate the Integration

After you integrate Oracle Field Service with Oracle Digital Assistant, you must validate that the integration is working correctly. If your goal is only to get the integration with Where is My Technician working, you can skip validating in Oracle Digital Assistant. Use the procedure to validate in Oracle Digital Assistant for debugging purposes.

1. To validate in Oracle Field Service and Where is My Technician, perform these steps after you configure the Where is My Technician theme and include the Message Scenarios:
   1. Initiate the change that triggers the message notification with a URL to Where is My Technician.
   2. Find the Where is My Technician URL (for example, from the email or the Messages tab of the Activity details) and navigate to it.
   3. On the Where is My Technician page, click the chat icon in the lower right corner.
   4. Notice the message sent by Oracle Field Service, with the options (skills) you have configured. You will not find the message if the integration is not successful.
2. To validate in Oracle Digital Assistant:
   1. Create an activity and assign it to a mobile worker.
   2. Add the Activity ID in the Skill's Custom Parameter "aid".
   3. Run "Skill Tester" (play button on the top right corner on the Skill's details page).
   4. Send a test message.
   5. Notice that the test message is received. You will not receive the message if the integration is not successful. This screenshot shows the message that you receive: