View the Messages Report

The Messages report details the results of messages sent out through the Notification Engine. This report shows only those messages that use set property delivery channel (method) if they were generated in less than one hour. The only exception from this rule: Messages with failed status. Such messages are important for troubleshooting therefore they do not have the one-hour expiration time.

To view the Messages report:

1. Select the subject of your report from the resource tree.
   This could be a bucket or organization, such as XYZ contractors, or one or more resources.
2. Click the navigation menu and select Dashboards.
3. Select Messages Report from the navigation pane.
4. Click View to display the filtering options for this report.
5. Select your options.
   1. From/To Date: Use the calendar icons to select the desired dates.
   2. Trigger: Select a trigger from the drop-down menu. The trigger is the action taken within Oracle Fusion Field Service that triggers the message. For example, if you would like to run a report showing all messages triggered when an order is canceled, select Cancel.
   3. Find: Use this field to search for a certain term, word, or character (such as the name of a resource) within the results.
   4. Rows: Enter the number of rows you want to see at one time. The default value is 20.

   The Messages report details the results of messages sent out through the Notification Engine.

   Field	Description
   Method	How the message was sent. For example, internal process or external system.
   Status	The status of the message at the time the report was run.
   Description	Additional information about the message status.
   Miscellaneous	Other information
   Scenario (Step)	The scenario or step referenced in the message.
   Trigger	The event or reason why the message was sent.
   Call Day	The day the call was placed.
   Day Created	The date and time that the message could be seen in the system.