Add a Banner to the Where is My Technician Pages

The Add a Banner feature in Where is My Technician (WMT) pages allows administrators to insert visual banners that can display targeted messages to customers during their tracking experience. These banners can be informational, promotional, or interactive, and can link to external web pages for further engagement.

Advantages:

• Enhanced Customer Engagement – Display timely and relevant messages to customers while they track their technician.
• Cross-Promotion – Showcase related services, upgrades, or seasonal offers to a captive audience.
• Real-Time Updates – Quickly inform customers about operational updates such as, delays, safety measures.
• Improved User Experience – Add a visual touchpoint that personalizes the tracking page.
• Increased Conversions - Use clickable banners to drive traffic to targeted landing page.

Use Cases:

• Communicate Service Updates or Delays
  • Scenario: A technician is running late due to traffic or scheduling issues.
  • Banner Impact: Display a real-time message like “Your technician is delayed by 15 minutes.”
  • Benefit: Reduces customer anxiety and inbound calls, keeping them informed proactively.
• Highlight Special Instructions
  • Scenario: Customers need to prepare something before the technician arrives (for example, clear access to equipment).
  • Banner Impact: Use a banner with the instruction: “Please ensure the garage door is unlocked for access.”
  • Benefit: Improves first-visit success rate and reduces technician delays.
• Promote Branding and Campaigns
  • Scenario: Companies want to reinforce their brand or highlight promotions during service updates.
  • Banner Impact: Include company colors, logos, or brief promotional messages.
  • Benefit: Strengthens brand identity and provides subtle marketing opportunities.
• Notify About Service Policies or Alerts
  • Scenario: Customers need reminders about safety guidelines, COVID precautions, or warranty details.
  • Banner Impact: A prominent banner displays the alert directly on the WMT page.
  • Benefit: Ensures critical information is seen and understood without relying on email or calls.
• Guide Customer Actions
  • Scenario: Customers can take certain actions like rescheduling, confirming arrival, or giving feedback.
  • Banner Impact: Highlight actions with messages like “Tap here to confirm your appointment.”
  • Benefit: Improves interaction rates and ensures the process is smoother for both the customer and the technician.
• Reinforce Positive Customer Experience
  • Scenario: After service completion, companies want to thank the customer.
  • Banner Impact: Display a thank-you message or quick survey link.
  • Benefit: Leaves a positive impression and encourages feedback or repeat business.

To add a banner to the Where is My Technician page:

1. Click Configuration > Themes.
2. Open an existing Where is My Technician theme or click Add WMT theme.
3. Click Banners > Add Banner.
4. Complete these fields:
   • Position: Select the position of the banner, which will be applied across all banners.
   • Banner: Browse and select or drag a file that you want to display as the banner. You can select only a .png, .jpeg, .gif, or .svg file and the maximum file size is 150 KB. The recommended banner height is 48px and width is 768px. Based on the size of the mobile device the banner might be trimmed down to 320px. Consider using a scaled-up version for high-DPI (Retina) screens.
   • Banner hint: Enter a description for the image. This is displayed when the user hovers mouse over it or read when the user uses accessibility readers.
   • Screens: Select the Where is My Technician pages on which you want to display the banner. You can display the same banner on multiple pages. If you don’t select any page, the banner isn’t displayed.
   • Web page: Type the URL of the web page to be opened when the user clicks the banner. Leave it empty if you don’t want the banner to be clicked.
5. To add another banner, click Add Banner.
   You can add a maximum of five banners per Where is My Technician theme.
6. Use the Preview section at the top of the configuration page to verify the appearance of the banners. Click a page to enlarge and scroll through the configured banners.
7. Click Save.
   The banners are saved. If you add multiple banners to the same page, they rotate dynamically every five seconds. Users accessing the Where is My Technician URL on mobile devices can swipe through the banner. On desktop devices, users can change the banners by clicking the arrow buttons, which become visible when the user hovers over the banner area.