Message Scenarios

Oracle Field Service provides ability to create and trigger message scenarios. A Message Scenario is a collection of one or more Message Steps, defining message content, recipient, delivery protocol, and delivery business rules.

A Message Scenario defines a set of rules that tells how to do a specific notification. These rules are triggered by an internal event or certain conditions (Cancel, Complete, Change, and so forth).

Message Scenarios enable the following actions to be executed (by default):

• Sending an e-mail

• Making an outbound voice call

• Changing a property of a technician, an activity or a user

• Sending a message to an external system

More actions can be configured according to a company's requirements. A more detailed description of the message processing is provided in the correspondent SDK of each specific API that processes messages.