Work Skills

One of the properties defined for a resource is a set of work skills that the resource obtains and qualification level for each skill. A work skill is a task that a resource is qualified to perform. Work skills are assigned to technicians based on their training and knowledge. The names of the work skills may vary in different companies and industries.

Along with that, a set of rules is defined that enables automatic calculation of the work skills of each activity, their required and preferable levels. An activity should be assigned to a resource that obtains all of the work skills necessary to perform an activity with qualification level not less than the required level for the activity. A more detailed description of the work skills processing is provided in the correspondent SDK of each specific API that processes the work skills.