1. Booking Appointment and Assigning Activity Between Siebel CRM and Oracle Fusion Field Service Using an Oracle Integration Sample Recipe
  2. Configure the Connections for Siebel CRM Integration

Configure the Connections for Siebel CRM Integration

Connections define the details of the instances of Siebel CRM and Oracle Fusion Field Service you're integrating.

  1. Select Main Navigation → Projects.
  2. Search for the project with the name Oracle Siebel - Field Service Sync and open it.
  3. Select the Connection Name - Oracle SBL-OFS REST OFS Connection in the Configure a connection section.
  4. Follow the steps 1-5 in this image and configure the connection.
    This screenshot shows the configuration steps for Oracle SBL-OFS REST OFS Connection.
  5. Select the Connection Name - Oracle SBL-OFS REST Siebel Connection in the Configure a connection section.
  6. Follow the steps 1-5 in this image and configure the connection.
    This screenshot shows the configuration steps for Oracle SBL-OFS REST Siebel Connection.
  7. Select the Connection Name - Oracle SBL-OFS OFSC Adapter Connection in the Configure a connection section.
  8. Follow the steps 1-6 in this image and configure the connection.
    This screenshot shows the configuration steps for Oracle SBL-OFS OFSC Adapter Connection.
    Note: To display the error messages according to the language set in Siebel CRM, you must configure the lookup table ORCL-BRT-SBL_OFS_ERROR_MESSAGE in the OIC sample recipe. For more information about the lookup table, see Configure the Lookups for Siebel CRM Integration.