About Work Skills and Work Skill Conditions

Work skills and work skill conditions lets Oracle Fusion Field Service Capacity to identify efficient resources that can perform the activities with the work skills as a common language. You can use this information to associate resources with the activities and assign the user-defined tasks to the appropriate person or group of people quickly and efficiently during the routing process.

If a resource in a team has a non-working day, quota management is updated with the new available capacity that excludes the unavailable team member.