Segmentable Activities Behavior in Quota Management

Segmentable activities are not included in capacity and quota calculation. However, segments of segmentable activities are added to the Other Activities value, therefore, the capacity is still consumed from the overall system. Also, segmentable activities are included in the start-time statistics. You can manually assign segmentable activities only through Oracle Fusion Field Service Core Application. These rules apply for Quota Management:

• Segmentable activities are handled as internal activities.

• Segmentable activities cannot be booked with the get_capacity method and the method does not calculate capacity categories for such activities. For more information on the get_capacity function, see the Integrating with Capacity Management API Guide.

• Segmentable activities are not included in the Used Quota values on the Quota view and are added to the Other Activities column on the Quota view.