View Close Time History

The Close Time History report displays the changes performed to the booking status close time values. Using various filters, you can view the close time history and export the Close Time History in the default file export format selected in the My Display settings under your user profile.

Note: During Field Service installation, a unnamed group is created and the Close Time History action link is moved under the unnamed group.

You can navigate to the User Types screen and add the Close Time History action link to the group so that it displays under the icon for the required user type.

The Close Time History button is available in the Booking Status screen for time-slot and time-interval (availability) based quotas.

To view the changes to the booking status close time values:

1. Select Quota.

2. Select a capacity area from the left-hand pane.

3. Select the Booking Status icon.

4. Edit the booking status values for a capacity category for a particular time slot or time interval.

5. Click the icon and select the Close Time History button.

   The edited booking status values for a particular time slot or for a particular time interval display in the By time slots and By time intervals tabs respectively on the Close Time History for <bucket_name> screen.

6. Review the following information on the Close Time History for <bucket_name> screen:

   • Date: Displays the date on which you want to close the booking status values.

   • By Time Slots: Displays the time slots for which the booking status values are edited.

   • By Time Intervals: Displays the time intervals for which the booking status values are edited.

   • Capacity Category: Displays the capacity categories for which the booking status values are edited.

   • Work zone: Displays the work zones for which you want to close the booking status.

   • Action: Type of action performed to the close time. Filter the Action column using the Open, Close, Change close time, Remove Work Zone Specific Settings, Change close time for work zone, Close Automatically options.

   • Action time: Time when the action is performed to the close time. The values in the Action time column are shown in the time zone of the selected capacity area. Filter the values in the Action time column to display the actions performed within the last 4 hours, last 8 hours, last day or last 2 days. Additionally, it is possible to sort the data in the ascending or descending order.

   • Close Time: Displays the scheduled closed time. Select one of the options from the Close time filter to view the changes made within the selected filter. Additionally, it is possible to sort data in the ascending or descending order.

   • User: User who updated the booking status values. Additionally, it is possible to sort the data alphabetically in the ascending or descending orders. When a change is performed automatically, the User column does not contain any value.