Create a Work Skill Condition

Oracle Fusion Field Service uses the work skill conditions to assign work skills to the activities and then maps these activities with the qualified resources.

1. Click Configuration > Work Skill and then click the Work Skill Conditions tab.

   The Work skill conditions page displays.

2. Click Add New.

   The Add work skill condition window displays.

3. Enter the appropriate information in the following fields:

   Option	Description
   Work skill name	Select the work skill name that is easy to understand and that differentiates it from other work skills.
   Required Level	Enter the minimum work skill level required. Valid values: 0 to 100 The value 0 indicates that there is no minimum work skill level required for such a work skill. Resources must have the work skill levels equal or greater than the required level to be considered for the activity assignment. Oracle Fusion Field Service uses this value to eliminate resources that do not have the required work skill level to perform an activity.
   Preferable Level	Enter the routing priority. Valid values: 1 to 100 Activities that have a work skill condition with a higher preferable level are routed first so that a resource with higher work skill level is matched. For best results, assign a higher preferable level to an activity that requires advanced skills or skills that are difficult to find. This strategy ensures that the activity is staffed from a large pool of resources.
   Add New Condition	Click this button to add additional conditions to the work skill.

   Once you create a work skill, you must assign it to the resources and work skill conditions.