1. Using Capacity Service
  2. Define Time Intervals for Booking Activities

Define Time Intervals for Booking Activities

The Time Intervals field in the Business Rules, Quota Management section lets you configure time intervals for booking activities. For example, instead of having a fixed timeslot from 8.00 am to 10 am, you can define a timeslot from 8.15 am to 10.30 am.

Time intervals let you overcome the following problems related to activity timeslots:

  • Overlapping timeslots: Effectively manage quota relative to the available capacity when there are overlapping time-slots. For example, consider the timeslots, 8 to 5 PM and 8 to 12 AM for the capacity category, Install and assume that there are many bookings in the respective timeslots. This caused addition of excessive quota relative to the available capacity.

  • Available quota relative to the activity duration: Quota is unused because the available quota is not enough to book an activity. For example, the activity duration is 45 minutes and there is 30 minutes left in the 8-10 time-slot.

  • Manage quota and capacity for SLA and time-slot based activities: For example, you can schedule an Install activity for a day on a time-slot basis. However, a Troubleshooting activity is a SLA-based activity and can span across multiple days.

The time interval set consists of time intervals delimited with a comma (","). Time intervals within the time interval set cannot have a common time period but can have a “point-in-time" time interval (that is, exactly at hh (hours) mm (minutes)).

By default, the following time intervals are set:

  • Before 08 am represents the period of time from start of the day (12 am) till 08 am.

  • 08 am represents point in time (that is, exactly at 08 am).

  • 08 am-12 pm represents the period of time from 08 am till 12 pm.

  • 12 pm-6pm represents the period of time from 12 pm till 6pm.

  • After 06 pm represents the period of time from 06 pm till the end of the day.

Note: The field defaults to All Day if no value is entered in the Business Rules, Quota Management section. Also, you can define intervals for overnight settings (represents the time interval from midnight or ending after midnight). For example, the time interval, 06 pm – 1 am +1 represents the time after 6 pm in the evening till 1 am in the morning of the next day.

To define a time interval:

  1. Add a company time interval:
    1. Select Configuration, Business Rules.
    2. Scroll down to the Quota management section.
    3. Click the Edit icon.
    4. Click the Plus icon in the Time Intervals window.
    5. Select Hours and Minutes from the From and To drop-down lists in the Add New Time Interval window.
    6. Click Add.
      The selected time intervals display in the Time Intervals section.
    7. Click Save.
      The time intervals display in the Configuration, Available Capacity, and Booking Status pages.
  2. Modify a bucket level time interval to configure time intervals at the bucket level:
    1. Select Quota,Configuration from the View drop-down list.
      The Quota Settings section displays.
    2. Select the bucket that you want to modify.
    3. Repeat steps c to f from Step 1 to define time intervals.
    4. Click Save.