General Layout

The main elements of the Collaboration window include:

• Header: Displays the Collaboration () icon with the count of new and unread messages. The header may also include quick-access tools such as a search icon, a chat bubble icon to open Collaboration, and a menu icon for navigation.
• Navigation tabs: Separate conversations into categories:
  • Chats: Lists active one-on-one and group conversations.
  • Helpdesk: Displays help desk tickets and conversations between users and support teams.
  • History: Provides a searchable log of past conversations and alerts.
  • Notifications: Shows system-generated alerts such as activity status updates or deletions. This tab is visible when there are active notifications.
• Left pane: Displays a list of active chats, help desks, broadcasts and system messages. Icons and user avatars help identify the communication type.
• Right pane: Displays the active conversation, including chat bubbles, message history, and message input fields.
  Note: The Oracle Fusion Field Service mobile app uses a page-based view and does not include a left or right pane split.

Web View:

Mobile View: