6Collaborate with Your Team

Oracle Fusion Field Service Collaboration provides a unified, real-time communication workspace that connects mobile workers, dispatchers, supervisors, specialists, and helpdesk operators within the application. By integrating chat, group messaging, video escalation, helpdesk workflows, and contextual sharing, Collaboration replaces fragmented communication channels and keeps decisions, escalations, and operational context in one traceable thread. This improves responsiveness, reduces coordination overhead, and strengthens accountability across field operations.

Collaboration tools are visibility-aware, permissions-based, and closely tied to activities, inventory, and location data ensuring that outreach, transfers, and escalations reach the right users at the right time. Whether teams need rapid incident mobilization, expert assistance, structured support routing, or proximity-based coordination, Collaboration offers a seamless set of tools to support high-velocity field operations.