About the Extraction Period

Important: This information only applies to Oracle Field Service environments. You can verify whether you've Oracle Field Service or Oracle Fusion Field Service, by signing in and checking on the About page.

The Daily Extract files contain the collected and extracted data for entities that are processed:

• during the extraction period — If an entity is available in the application at any time during the extraction period, it will be extracted.

• by the end of the extraction period — Entities that were created during the extraction period but deleted before the end of the period will not be extracted.

Daily Extract files are typically generated once a day and contain all data that is processed since the previous extraction. If your company does not support overnight shifts, the extraction period covers the time since the previous extraction and until the end of the previous day. If your company supports overnight shifts, the Daily Extract data for the previous day is available for extraction after the overnight expiration, that is, at 00:00 AM + overnight. If the data is extracted before that time, the resulting files will contain data for two days before.

Note: A company can operate in several time zones, however, the Daily Extract functionality extracts data according to the time zone defined for the company in Business Rules. Only the following files are extracted in Greenwich Mean Time:

• General Message Details

• Message Text Details

• PAS Answer Details

• gpstracks Details

Upon the first extraction, all available data is collected.