About Oracle Internet of Things Cloud Service

You can now automate the process of dispatching a Mobile Worker to a job that needs the attention for an IOT enabled device.

Note: Oracle Internet of Things Cloud Service is a separate Oracle product distinct from Oracle Field Service. You must have a valid subscription to the Oracle Internet of Things Cloud Service to use the integration between the two applications.

Oracle Internet of Things Cloud Service enables secure and reliable bidirectional communication between IOT devices and the cloud. The devices can connect to the cloud directly, or indirectly through a gateway. Oracle Internet of Things Cloud Service assigns a unique digital identity to each device to establish trust relationships among devices and applications. It also enforces authentication and authorization for end-to-end communication security to ensure proof of origin of data. It uses a cross protocol functionality that lets you directly address any device connected to the cloud, regardless of network protocol and firewall restrictions. It is also provides reliable communication between the cloud and your devices, even over unreliable networks or with devices that connect intermittently.

Wherever a Mobile Worker has to attend to the asset, the IOT integration feature enables capturing the alerts triggered by the asset and creates an Oracle Field Service activity automatically with the appropriate details. Therefore, the process of scheduling a Mobile Worker appointment can be completed with little or no user interference.